Terms and Conditions

Terms and Conditions for Peace of Mind Pet Care

Finding reliable and trustworthy pet care services can be a significant challenge for pet owners. With the rising need for professional pet sitters, Pounds Pet Sitting Service aims to bridge this gap by offering a comprehensive and dependable solution. To ensure clarity, transparency, and the best possible care for your beloved furry friends, we have established a set of robust terms and conditions. Read on to understand the key guidelines and expectations when utilizing our pet-sitting services.

1. Booking and Reservation Policies:

To secure a booking with Pounds Pet Sitting Service, customers must provide relevant contact details and complete a brief questionnaire about their pet's needs and preferences. For services requested that equal 2 hours or more, a refundable deposit (with adherence to our cancellation policy) is requested to confirm the reservation, with the balance due after the first day of services has been completed. We recommend customers book as far in advance as possible to guarantee availability.

2. Pet Health and Vaccination Records:

Before commencing any pet-sitting services, we request our customers provide proof of updated vaccinations, including rabies to ensure the well-being and safety of all pets in our care. This request is crucial to protect your pet, our Sitter, and other animals with which they they may come in contact.  If this information is not immediately available and your service need is timebound,  we will work to accommodate your need.

3. Pet Care Instructions:

We request our customers provide detailed information regarding their pet's care routine, including feeding schedules, exercise needs, medical conditions, and any special accommodations. Pounds Pet Sitting Service strives to replicate your pet's regular routine as closely as possible, minimizing stress and providing a comfortable experience.

4. Emergency and Veterinary Care:

While we prioritize your pet's safety during their stay, unforeseen circumstances may arise. Pounds Pet Sitting Service reserves the right to make emergency decisions on behalf of the pet's well-being, including seeking veterinary care if deemed necessary. Our Sitter's first contact will always be our customer's identified Veterinary professional. Customers will be promptly notified, and all attempts will be made to contact them prior to such decisions.

5. Damage and Liability:

Pounds Pet Sitting Service takes every precaution to ensure the safety and security of your pets during their stay. However, customers acknowledge that accidents may occur. While in our care, pets remain the sole responsibility of Pounds Pet Sitting. We recommend customers have appropriate pet insurance coverage for any damages that may occur during the stay.

6. Cancellation and Refund Policy:

In the event of a booking cancellation not in adherence with our Cancellation Policy, deposits (if applied) will be retained. Cancellations made within 48 hours of the scheduled service may be subject to a cancellation fee.

7. Privacy and Confidentiality:

Pounds Pet Sitting Service respects the confidentiality and privacy of all clients. Any personal information shared with us during the booking process or throughout the pet service will be kept strictly confidential and used solely for the purpose of providing exemplary pet care.  

Conclusion:

Pounds Pet Sitting Service understands the importance of peace of mind when entrusting your pets to our care. Through 

our comprehensive terms and conditions, we aim to establish a clear understanding and trust between our service and pet owners. By adhering to these guidelines, we can ensure the utmost care and comfort for your beloved pets, allowing you to relax and enjoy your time away with full confidence in our services.